Frequently Asked Questions
Everything you need to know about your Haverhill experience.
How long will it take to receive my order?
Standard orders are processed within 2-3 business days. Shipping times vary by location, typically arriving within 5-7 business days for domestic orders.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that custom or personalized pieces are final sale.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We work exclusively with suppliers who meet high standards for environmental impact and fair labor practices.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your destination.
How should I care for my Haverhill garments?
To maintain the quality of your items, we recommend following the specific care label instructions. Most of our delicate fabrics prefer cold hand-washing and air-drying.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installment plans through our financing partners.